Pro Series Trucking Software |
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SUPPORT |
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| PRO SERIES TRUCKING
SOFTWARE most asked questions...and their answers! To see frequently asked questions, please select from the following:
Call our support office at 800.732.9595 (or fax to 941-981-1425) to sign up for our value priced support plans! GENERAL PRO SERIES TRUCKING SOFTWARE QUESTIONS Q: Is the newest tax publication, 2009 15-T, available? A: Yes, please call support at 800-732-9595 for a free copy. Just ask for the 15-T chart. Q: What screen resolution works best for Pro Series Trucking Software? A: For versions 7.x, 1024 x 768 seems to work best. For versions 6.x, 800 X 600 seems to work best. Q: How do you view or print software manuals? A: Use Windows WordPad from Start and Accessories Menu. Open C:\PROSERIES\CPIWIN\*.DOC files. Use the EDIT and FIND options to find specific topics. Print from WordPad. Start with INTRO.DOC and proceed with all other DOC files. Q: What brand of laser checks do you recommend? A: We recommend Deluxe Checks ordered from your bank. Select Quicken #81064 or equivalent. Q: What does "You have performed an illegal operation" message mean? A: This is a Windows error. Try rebooting and re-run the application. Q: I cannot access my programs on the server. A: Check that you are properly logged onto your network. Are you able to access other programs on the network drive? Is Pro Series installed onto the correct drive? Go to Windows Explorer, select your network drive and check that there is a folder for the program you are trying to access. If a folder exists check the shortcut properties. From the taskbar right mouse click and choose Properties. From the Taskbar Properties window select Start Menu Programs then click on the Advanced button. Click on Programs then double click on the Pro Series program group. Right click on the program you are trying to open and select Properties from the menu. Click on the Shortcut folder. The TARGET should be C:\PROSERIES\CPIWIN\RBGTIME.EXE WMULTIY.COD (or other XXXXXX.COD). The START in should be your network drive and the program directory name. For example: F:\PROSERIES\ACCTWIN\. Shortcut key is None and Run is Normal Window. Apply changes and you should now be able to access your program. Q: How can I backup to floppy disk or tape? A: Although Pro Series offers a menu option which backups your database to the hard drive, you'll also need an external backup source in case of hard drive failure. An external backup is commonly made to floppy disks or tape. There are several popular tape backups and all are find to use with Pro Series. For floppy disk and tape backups we recommend Windows Backup which is included with Windows. It is usually part of Windows System Tools. Q: What does "Cannot connect to database" message mean? A: This message is given when the program fails to connect to your database. This can be for a variety of reasons. If your database is on a network check that the workstation is accessing the network drives. If it is, and if the program is loaded on a stand- alone computer then the database may have been deleted or become damaged. Restore from your most recent backup. Q: Can we use Windows as our network software? A: Use Windows NT, Novell, or LANtastic or other network software that supports a dedicated file server. Q: My dot matrix printer will not print correctly. A: First check that the printer is set-up correctly in Windows. From Control Panel select Printers. Right mouse click on the dot matrix printer and select Properties from the pull-down menu. There will be several tabs. Check each making sure the right driver, printer, etc. has been selected. If the printer appears to be set-up correctly check your printer's user manual. Dot matrix printers usually have many control panel features that are set manually. This features can control fonts, paper feed, line feed, and other features. Q: Do I have to run daily maintenance every day? A: Daily maintenance should be run daily to protect the integrity of your database. It is an important maintenance routine that is well worth the time spent running. Q: How do I install my programs? A: Install Pro Series programs from Windows Control Panel. Double-click to select Add/Remove Programs. Click Install/Uninstall tab. Click the INSTALL button. Then insert the Pro Series disk into the floppy drive. Click NEXT button, Windrows setup will take over at this point. Q: What is a dedicated file server network? A: A dedicated file server is a computer where no one ever does any work. There is no user access from the file server keyboard. It is the only hub of the network. Also, each workstation can only access itself and the server. No file or printer sharing can exist between any workstations. This is required to run Pro Series with Multi-User access. Q: I click on the program icon but nothing happens, what's wrong? A: Your icon properties are probably not set properly. Check that you are properly logged onto your network. Are you able to access other programs on the network drive? Is Pro Series installed onto the correct drive? Go to Windows Explorer, select your network drive and check that there is a folder for the program you are trying to access. If a folder exists check the shortcut properties. From the taskbar right mouse click and choose Properties. From the Taskbar Properties window select Start Menu Programs then click on the Advanced button. Click on Programs then double click on the Pro Series program group. Right click on the program you are trying to open and select Properties from the menu. Click on the Shortcut folder. The TARGET should be C:\PROSERIES\CPIWIN\RBGTIME.EXE WMULTIY.COD (or other XXXXXX.COD). The START in should be your network drive and the program directory name. For example: F:\PROSERIES\ACCTWIN\. Shortcut key is None and Run is Normal Window. Apply changes and you should now be able to access your program. Q: What is a Newbuild disk and how do I install it? A: A Newbuild disk will give your program important updates and is ordered through our technical support department. Install the Newbuild disk then select Newbuild from the the Pro Series program group. Click on the program you need to update. Be sure to give the correct drive and directory where the program is installed. Check Set Up Company Data from inside the program to make sure the build letter has advanced. If it hasn't try running Newbuild again. Newbuild can be run on all of your Pro Series programs; you do not need a separate disk for each program. Q: What networking software is compatible with Pro Series? A: Pro Series is compatible with most major brands of networking software such as Novell, LANtastic, and Windows NT. The network should include a dedicated file server (see above for "What is a dedicated files server network?"). Each workstation must be only a workstation and not sharing drives, files, printers, or other devices with other workstations. Workstations must not operate in a peer-to-peer configuration. Q: How much memory do I need to run Pro Series? A: Pro Series Pro Series requires a minimum of 32 meg RAM memory with 64 or higher recommended. Q: How much hard drive space do I need for Pro Series? A: 40 meg available hard disk space is required to install Pro Series Pro Series. More will be required as information is added to the database. Q: I just crashed the program. What should I do? A: Run Daily Maintenance immediately after crashing out of the program. Also run Check Database for errors. Running Daily Maintenance immediately after crashing the database can repair most minor damage. However, if the database is crashed frequently or is running below specifications the database may need repair by an RBASE programmer. Contact a local RBase programmer or contact us for information on current pricing of database repairs. Q: When installing Pro Series on a network, what drive do I install the Run Time disks on? A: The Run Time disks must be installed on each workstation's local (C:\PROSERIES\CPIWIN) drive. Do Not install Run Time on the file server. Q: What do I do if the program is interrupted as a result of a power outage or a computer reboot? A: Run Daily Maintenance immediately after crashing out of the program. Also run Check Database for errors. Running Daily Maintenance immediately after crashing the database can repair most minor damage. However, if the database is crashed frequently or is running below specifications the database may need repair by an RBASE programmer. Contact a local RBase programmer or contact us for information on current pricing of database repairs. If you continue to use the program without correcting it, your chances of a full recovery are reduced dramatically. If running Daily Maintenance doesn't correct the damage try restoring your most recent backup, then run Daily again. Q: What do I do if the program stalls, freezes, or a report or process takes too long to run? A: Whether the hard drive light is flashing or not, the program may be processing data and you should allow sufficient time for completion. If you feel there is a problem, then you can try to escape out of the program by touching the ESC key once or twice. If escape does not work, then try the CTRL + C keys and the CTRL + Break keys. Next you can reboot your computer by touching the CTRL + ALT + DEL keys together. Windows will ask if you want to End Task, answer yes. If this doesn't free the computer turn power switch off then back on. Rebooting in the middle of a procedure will most likely damage the database. If you reboot, FOLLOW THE PROCEDURES FOR PROGRAM INTERRUPTION, DISCUSSED PREVIOUSLY. Q: What does "No editable data" mean? A: The table you are trying to enter has no data. Use the Edit then Add New option or F2 key to add blank rows to the table, then edit the rows as desired. Q: How do I start over or re-install? A: Using the original program diskette(s) or CD-ROM, follow the installation procedure discussed previously. Keep in mind that you will loose all existing data. Q: How many transactions, loads, units, trips, etc. can be entered into the system? A: Our PRO Series software has no limits on the amount of data that may be entered. The only limit is your hard disk space. Q: Will the program work with a laser printer? A: Yes, the program works with a laser printer. Q: How can I find or tell if there are duplicate entries? A: Use applicable audit reports to check for duplicate or erroneous entries. Audit reports are straight data print outs of data entered, with no manipulation of numbers or data and should be used to check data entry on a regular basis. Q: What screen resolution works best for Pro Series Software? A: For versions 7.1, 1024 x 768 seems to work best. For versions 6.1, 800 X 600 seems to work best. Q: How do you view or print software manuals? A: Use Windows WordPad from Start and Accessories Menu. Open C:\PROSERIES\CPIWIN\*.DOC files. Use the EDIT and FIND options to find specific topics. Print from WordPad. Start with INTRO.DOC and proceed with all other DOC files. Q: What brand of laser checks do you recommend? A: We recommend Deluxe Checks ordered from you bank. Select Quicken #81064 or equivalent. Q: How do I enter credit memos? A: Use the Accounts Receivable Main menu, option #7 Print Accounts Receivable Credit Memos to enter Credit Memos. Detailed instruction is found in your ACCTWIN manual, Chapter IV, Section C Receivables Menu. Q: How do I correct drivers expenses that have been entered correctly but the Payroll Summary report totals for expenses are incorrect? A: This is caused by a non-expense such as a salary, bonus, advance or per diem account being used for driver expense. Be careful to use only EXPENSE accounts and NOT salary, bonus, advance or per diem accounts. If this error has occurred call technical support at 900-903-2200 for a telephone directed solution. Q: When setting up driver's in the entry form is the per diem account required? A: The Per Diem account is required if per diem has been entered in the Trips table. If a per diem account is not entered a invalid account error will be displayed when entering/editing the Driver table. As long as no per diem is entered in the Trips table for this driver, checks and the journal will load properly. Q: How can I enter one customer with multiple addresses? A: Each customer must be unique with only one address. If a customer has several locations you can set each location up as a customer with a unique custcode and cusname. If this is done, each location will receive separate billing. If separate billing isn't appropriate setup the location that is to receive the billing in the Customer table. The address can be changed when the invoice is entered for the location which is shipping. Q: How/why should I use the advanced edit option? A: Advanced editing is available through the GL maintenance menu. This editing method should be used with extreme care or the journal and/or ledger tables may get out of balance and/or erroneous customer or vendor reports may result. For a good audit trail of corrections, the or adjusting entry method is recommended. WHEN MAKING GENERAL OR ADJUSTING ENTRIES OR USING THE ADVANCED EDIT OPTION, WE RECOMMEND YOU REQUEST OUTSIDE PROFESSIONAL ACCOUNTING ADVICE FOR PROPER ACCOUNT, OFFSET ACCOUNT AND OTHER RELATED HELP. Q: What steps do I take when the ledger is out of balance? A: Print the trial balance and detail reports, compare the reports, account by account, and look for incorrect balances. Remember the total report balance should always equal zero. The most frequent ways the ledger gets out of balance are the incorrect use of advanced editing and entering beginning balances that don't total to zero. Q: What steps do I take when the journal is out of balance? A: Run the balance checking option on the journal reports menu. Note the individual journals and periods that are out of balance, then print the out of balance report and match transactions to your original input hard copy (checks, deposits or other transactions) to find unmatched entries. Print the total transaction journal report for the out of balance period and use it to help when reviewing the out of balance report. The most frequent way the journal gets out of balance is the incorrect use of advanced editing. Most incorrect advanced editing occurs because only one entry is edited when BOTH the account and its offset rows should be edited. Also, if the program is interrupted while posting to the journal, an incomplete posting may have occurred. After correcting the balance problem, see program interruption discussed previously. Q: How do I update the ledger once it is out of balance? A: First, insure the journal table is in balance for the requested period by running the check balance option on the journal reports menu. Then, print a total transaction journal for this period and review all data input. Finally, re-update the ledger for the requested period. You may zero out any future periods already updated by using the update menu option, if desired. When complete, print a new trial balance report, a new detail report and new financial statements. Q: How do I add new ledger accounts? A: Print a chart of accounts to reference current account information, then enter new accounts through the GL maintenance menu. Pay close attention to the R, 1#, 2#, and 3# columns while entering the new account so that your financial statements will have the desired sort order and format. See the manual for more help with customizing financial statements. Q: How do I delete ledger accounts? A: First, determine all activity for the account has been deleted from the journal before removing it from the ledger. You may print a journal activity report for the account for all the periods in the system to determine account activity. Then, from the advanced edit option on the GL maintenance menu, choose L for ledger then choose the line or form edit and delete the account. Generally, you should only delete ledger accounts at the beginning of a new year before any activity is entered. Q: How do I edit the Chart of Accounts? A: Use the advanced edit option on the GL maintenance menu, and select L for the ledger and F for form. WHEN USING THE ADVANCED EDIT OPTION, WE RECOMMEND YOU REQUEST OUTSIDE PROFESSIONAL ACCOUNTING ADVICE. Q: How do I start with previous balances in ledger accounts? A: Choose the advanced edit option of the ledger and enter or edit the actual beginning balances in the Begbal column for the specific ledger account. Print a trial balance report for period 0 and make sure the sum of all Begbal amounts equal zero. Q: What report shows all activity for a journal/ledger account? A: The Journal Activity report on the GL Journal Reports menu and the Detail report on the GL Update Ledger menu. Q: What happens to GL, PR and DS checks when I answer "No" to "Did checks print OK"? A: The checks remain in the temporary Check table and the journal is not loaded with the check information until they are printed successfully. Q: What steps do I take when the payment amount is less than the invoiced amount? A: Enter the deposit as you normally would for the partial payment. If you wish to adjust the remaining amount due for this invoice to zero, use the general or adjusting entry to enter the difference. WHEN MAKING GENERAL OR ADJUSTING ENTRIES OR USING THE ADVANCED EDIT OPTION, WE RECOMMEND YOU REQUEST OUTSIDE PROFESSIONAL ACCOUNTING ADVICE FOR PROPER ACCOUNT, OFFSET ACCOUNT AND OTHER RELATED HELP. Q: How do I correct an invoice already printed with erroneous data? A: Make a general or adjusting entry to reverse the item, create a credit memo, or edit the invoice using the advanced edit options. Also, you can use the advanced edit options to delete the entry and its offset from the journal, and then re-enter the invoice. WHEN MAKING GENERAL OR ADJUSTING ENTRIES OR USING THE ADVANCED EDIT OPTION, WE RECOMMEND YOU REQUEST OUTSIDE PROFESSIONAL ACCOUNTING ADVICE FOR PROPER ACCOUNT, OFFSET ACCOUNT AND OTHER RELATED HELP. Q: What do I do if a previously entered invoice is not reflected on the customer statement? A: First make sure the invoice was actually printed. The system will not be updated until an invoice is actually printed and loaded to the journal. Next, review the AR journal for input errors, then review the AR unpurged detail report. If the missing invoice is not found, it is possible it was created with an incorrect customer code and is now assigned to a different customer. Q: What do I do if deposits are not reflected on the customer statement or detail AR report? A: First, review CR journal report for input errors. Sort the report by checkno to easily review the check (invoice number) column. Then review the AR unpurged detail report the same way. The original invoice and its subsequent deposit must have the same number in the check (invoice number) column. If an erroneous deposit is found, use the general journal adjusting entry option, reversing entry option, or advanced edits option to correct the deposit. WHEN MAKING GENERAL OR ADJUSTING ENTRIES OR USING THE ADVANCED EDIT OPTION, WE RECOMMEND YOU REQUEST OUTSIDE PROFESSIONAL ACCOUNTING ADVICE FOR PROPER ACCOUNT, OFFSET ACCOUNT AND OTHER RELATED HELP. Q: What do I do when some of the invoices did not print properly due to a paper jam, etc...? A: Answer "No" to the question "Did the invoices print OK?" and then reprint them. Invoices will not post to the journal until you answer yes. If the invoices have already loaded to the journal, you can still reprint the invoice as a historical invoice. Q: How do I correct a deposit credited to the wrong customer? A: Either through adjusting entries, reversing entry, or advanced edit options. Remember if you edit through the advanced edit options, edit both account and offset account entries. If you change the customer name, be sure to type in the name EXACTLY as it appears in the customer table. WHEN MAKING GENERAL OR ADJUSTING ENTRIES OR USING THE ADVANCED EDIT OPTION, WE RECOMMEND YOU REQUEST OUTSIDE PROFESSIONAL ACCOUNTING ADVICE FOR PROPER ACCOUNT, OFFSET ACCOUNT AND OTHER RELATED HELP. Q: How do I set up the system with current customer balances? A: If you want to have the detail for every open invoice, enter each invoice and print them to plain paper. Then record the deposits made to each invoice as they arrive. If you just want current balances, enter one invoice for the total amount due and print to plain paper. Q: What happens to Invoices when I answer "No" to "Did invoices print OK"? A: The invoices remain in the Invoice, Invtrans and Invstops tables and the journal is not loaded with the invoice information until they are printed successfully. Q: How can the invoice amounts on the preview screen and the amounts in the final printed invoice be different? A: Usually this condition is caused by having duplicate invoice numbers. Use the option inside the print invoice option to check for and remove duplicate invoices. Q: How can you edit and reprint historical invoices? A: Historical invoices by definition cannot be edited. They can be reprinted by choosing the view or print option and marking the print field to "Y". Q: How do I delete a payable? A: Either through adjusting entries, reversing entry, or advanced editing. Use the general adjusting method if you wish to have an audit trail of the correction, otherwise use advanced edits and delete the entry and its offset. WHEN MAKING GENERAL OR ADJUSTING ENTRIES OR USING THE ADVANCED EDIT OPTION, WE RECOMMEND YOU REQUEST OUTSIDE PROFESSIONAL ACCOUNTING ADVICE FOR PROPER ACCOUNT, OFFSET ACCOUNT AND OTHER RELATED HELP. Q: Can I enter AP checks in the General Ledger and if so, how? A: No, AP checks have to be retired (created and printed) from previously entered AP items, using the Pay Payables option. Q: What happens to AP checks when I answer "No" to "Did checks print OK"? A: The checks remain in the Check table and the journal is not loaded with the check information. If this option is chosen again, the checks can easily be reprinted, but if there has been new Accounts Payable activity it will not be reflected unless you REASSEMBLE the checks. Q: How do I enter driver advance checks? A: Remember a driver advance is a loan to a driver, in other words, an asset, and is not an expense to the company. When dispersing driver advance checks, enter them through the vendor check option on the GL transaction menu. Use the driver advance account for the offset account instead of an expense account. Print a driver advance report from the driver settlement menu to review all driver advance activity. At payroll time, to reclaim advances, enter them through the driver settlement enter option and they will be deducted from pay checks. Q: What if I need more miscellaneous deductions for driver settlements? A: ACCTWIN allows up to six miscellaneous deductions. If more are needed, You may enter the additional deductions as expenses in the settlement screen as a negative dollar amount. If the deductions must be shown as additional line items, contact us for an estimate on customization. Q: How do I enter owner operators in Driver Settlements? A: Enter them as drivers in the enter new drivers option on the driver settlement menu. Mark the tax column N and no taxes will be withheld. Q: What steps do I take when the tax rates change? A: Edit the tax tables (Federal, FICA and Exemption) from either payroll or driver settlement sections. Use Federal publication 15A (computerized tax accounting) as a guide. From publication 15A use the chart for ANNUAL amounts. Q: How do I move dispatches to accounts receivable in the ACCTWIN program? A: Use the Reports menu from the Dispatch menu. Move invoices to ACCTWIN is the first option. Q: How do I print invoices? A: If you own only DISWIN, print invoices from the DISWIN menu, Reports menu, first option. If you own ACCTWIN, move the dispatch data from the DISWIN section to the invoice section in ACCTWIN A/R, then print invoices. Q: How can I view all current dispatch activity? A: Use the Display Dispatch Line-Up option from the main menu of DISWIN to view current dispatch data. You can view the line-up by customer code, load date, or load number. There is also an option to edit the dispatch data from this screen. You may also print the master dispatch report by date range or by load number or edit the dispatch data using the Edit Existing Dispatch option. Q: How do I report loaded and unloaded miles? A: If the state does not calculate the loaded and unloaded miles differently, then the miles may be entered separately in the toll and nontoll miles columns. FUELWIN computes the total miles as toll plus nontoll but will show the separation of the miles on most reports. If there is a separate computation involved for loaded and unloaded, the state and its different rates may be entered in the master tax table by adding extra rows for the unloaded rates. For example, if New York has a .10 rate for loaded and a .05 rate for unloaded, enter New York twice, once as NY and again as N2, with the two different rates then use the appropriate code when actually entering the load into the system. Q: How do I use load and state audit reports to look for errors found in reports? A: The load and state audit reports are straight data listings of your data entry with no manipulation of numbers or data. This will show exactly how the data was entered and will help in looking for erroneous data. Q: How do I update state tax rates? A: Use the edit tax rate option from the Master menu to edit tax rates prior to entering any loads for the new rate. Choose the change tax rates for previously created loads in the Maintenance menu if the changed tax rates affect already created loads. Q: Where do I get state tax rate changes? A: One source that we use is the Interstate Information Report which is distributed monthly by the State Laws Dept. of the American Trucking Associations, 2200 Mill Road, Alexandria, VA 22314-4677. Their phone number is (703) 838-1797. Q: What steps do I take when taxes on reports are incorrect? A: Make sure that the state with the discrepancy was entered under the desired tax rate and that the range of dates entered was correct for this report. Finally, print a load and state table audit report and check for data entry errors. Q: How do I enter several fuel purchases in one state? A: Enter the state for each fuel purchase but be sure to enter at least one mile for each entry so the entry will be valid. Q: What is the formula used to calculate fuel taxes? A: First calculate fleet miles per gallon (FMPG or SMPG) as: FLEET (FMPG): all miles everywhere / all gallons everywhere STATE (SMPG): all miles everywhere (of just those vehicles entering given state) / all gallons everywhere (of just those vehicles entering given state) All miles in given state / FMPG (or SMPG) = Fuel Consumed (Fuel Consumed X Fillup Rate) - (Fuel Purchased X Refund Rate) = Fuel Tax Q: Why are letters in the amounts on fuel reports? A: If the letter E shows up on some reports, this means there wasn't enough space to show the full number and exponential notation is being used. (In other words, the result is usually a very small number (almost zero) or a very large number.) Q: What is the difference between GalTx and GalnTx? A: GalTx is the amount of fuel purchased on which tax was paid at the pump. Galntx is fuel that was purchased but no tax was paid at the pump. If your fuel purchases aren't showing up on reports, it is possible that you have entered your fuel purchases in the Galntx when they actually belonged in the Galtx field. Q: What happens when there is a -0- in a mile or gallons field? A: This means that the field has a null or no value and will not be computed properly. A null (-0-) IS MUCH DIFFERENT than a zero (0). Be sure that you enter a 0 (zero) if there were no gallons purchased. Do not leave a null value or a dash on either side of the zero (0). Remember that total miles must be at least 1 (one). Q: How do I enter bulk fuel purchases? A: Enter the initial bulk purchase as a one-time load in your home state or state of purchase. Use the origin and destination fields to note the bulk purchase. Q: How do I enter weight distance tax? A: When entering loads, the roadtax bracket field will display a pop-up menu of roadtax brackets. Select the bracket that applies to the load. If no roadtax brackets apply to the state "01" will display in the roadtax bracket field, but with no pop-up menu. You can edit roadtax brackets from the Master menu. Q: How do I delete old data from the program? A: Use the delete data by date range to purge old obsolete data. Be sure to backup the data before proceeding with any delete function. Q: How do I make sure the new version 7.2 is calculating properly for the new Hours of Services rules? A: If you have a support agreement, call your support line to determine is you have the latest update. If you don't not have support, call the sales office at 888-808-8899 to determine if any updates are available for downloading. Q: How do I make regulation group changes retroactive for logs already entered? A: First make the desired group changes in the driver and group table. Then use the advanced edit option in the Maintenance menu to edit the Drlog table. Change the Group column to the desired value and Recalc and Recalcav columns to Y to recalculate the logs for all drivers affected. Q: How do I delete drivers no longer employed? A: Delete all log history for the driver using the advanced edit option, then delete or mark the driver inactive in the driver master table. If the driver is marked active, they will be included in violation calculations. Q: How do I get a deactivated driver off the Missing Logs Report? A: Enter the missing log or delete all log data for the driver if deactivated. This is a violation if it occurred when the driver was active. Q: What steps do I take if I get an input error message after entering a log? A: Review the log time hours and hour totals sections of the edit screen for input errors and correct. If the error was the result of the drivers completing the manual log, and not the computer input personnel - ESC and leave as is. This is a violation. Q: What do I check if entered logs do not appear on the edit screen? A: Make sure the date is a valid date and the driver ID is correct then print audit reports to check for data input error. If these fail, it is possible that the database may be damaged so try running the Daily Maintenance option to repair the damage. Q: How can I have logs recalculated if they have already been calculated once? A: Use the Recalculate Logs option on the Maintenance menu. Q: How do I show tax on the repair orders? A: If you wish to show tax on a separate line, you may set up the tax in the parts table and enter TAX as the category, description, and enter the appropriate tax percentage per dollar amount. This would handle automatic tax calculations by entering the dollar amount being taxed in the Quantity field. If you wish to free form the tax each time, you may skip the part number and enter TAX in the category and description and put the appropriate tax amount. Q: How do I enter parts on a repair order that are not in the parts table? A: Enter the quantity, skip the part number, then enter the category (labor, parts, service, etc...), description and amount. Q: How do I enter the same part on a repair order but with a different cost? A: Enter the quantity, skip the part number, then enter the category (labor, parts, service, etc...), description and amount. MAINTWIN does not allow a manual change in amount when the part number is entered. Q: How do I add a row to the repair order detail? A: Use the Add New option from the menu bar at the top of the form or use the F2 key. Be sure you are in the Repdet table before attempting to add new rows. Choose ADD NEW and touch ENTER, then edit the new row appropriately.
Call the Pro Series Trucking Software support office at 800.732.9595 to sign up for our value priced support plans! |
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