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Customer Survey

We are changing the focus of our entire company to be much more customer focused…and we need your help.  We know everyone says this...but we mean it!  We promise NOT to use any of this information to try to sell you anything.  No salesperson will call.   We are simply getting feedback from you, our most valued customers, to improve our company.  You may remain anonymous or you can give us your name.  Either way we are very grateful for your help.

 

Please complete form, then click SUBMIT at the bottom of page.  Thank you.
Your Information (optional)
Your Name (optional)
Email (optional)     
Company (optional)
Our Competition
How long have you used Pro Series Software? Over 10 yrs     5 to 10 yrs     2 to 5 yrs    Under 2 yrs
What products of ours do you use? Accounting    Dispatching    Fuel Taxes    Log Auditing    Safety   
Maintenance   Tire Tracking     GPS     Web Developement
What competitor's products do you use? Accounting    Dispatching    Fuel Taxes    Log Auditing    Safety   
Maintenance   Tire Tracking     GPS     Web Developement
When you purchased Pro Series, what was the number one reason? Price   Accounting Features   Dispatching Features  
Other Modules    Other Reasons
Did you look at look at competitive products when you purchased ours? Yes No
Why did you choose us over the competition? Price    Features    Sales Person    Company Reputation    Other
Our Company
What do you like best about our company?
What would you change about our company?
What do you NOT like most about our company?
Our Software
What do you like best about our products?
What would you change about our products?
What do you NOT like most about our products?
Our Support
Do you have a support agreement currently? Yes No
Have you had a support agreement in the past? Yes No
How do you rate our support staff? High Med Low
What would you change about our support services?
Our Training
Did you have our people visit you for training? Yes No
Did you feel your staff was trained? Yes No
How do you rate our training staff? High MedLow
What would you change about our training program?
Other Trucking Company Services
Do you use an electronic or computer based fuel card system? Yes No
If yes, which brand or company?
Do you use an electronic or computer based driver records (CDL) service? Yes No
If yes, which brand or company?
Do you use an EDI system? Yes No
If yes, which brand or company?
Do you use an outside payroll service? Yes No
If yes, which brand or company?
Do you use an outside accounting firm? Yes No
If yes, which company?
Do you use an outside fuel tax reporting service? Yes No
If yes, which company?
What other outside services do you use for office type work?
Do you have a GPS system in some or all of your tractors? Yes No
Do you have a GPS system in some or all of your trailers? Yes No
Wish List
What office type software or services do you wish you had but don’t?
What outside services do you wish you had but don’t?
What would you change about the trucking industry to make it better?
What would you change about your trucking company to make it better? 
Trucking Industry Problems
What is the top problem in trucking today?
What is the top problem for your trucking company?
Your Customers (shippers, etc.)
What new services would you like to offer your customers?  Online tracking, electronic billing, etc.
What new services do you think your customers would pay for?  Online tracking, electronic billing, etc.   
Do you regularly meet and discuss ways to improve your relationships with your customers? Yes No
Do you think that if you improved your internal customer service, you would have more customers? Yes No
Do you think that if you improved your internal customer service, you would keep customers longer? Yes No
Do you think that if you improved your internal customer service, you would get higher rates? Yes No
In what ways can you improve customer service?
In what ways can we help you improve customer service to your customers?
End of Survey

Thank you for your comments!
             

 

    

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